You do not need an account first
Go to your club's website and find Join. The form asks for the adults in the household, the swimmers, and how the club can reach you. Fill it in and send it. An account gets created later, once the club has said yes.
This is on purpose. Asking a family to create a password before they know whether the club has space is a good way to lose them at step one.
Add-ons
Some clubs sell extras with membership on the join form — a pool key deposit, a team fee per swimmer, a donation, a pack of guest passes. Tick the ones you want (per swimmer where it says "each"). Nothing is charged when you send the form: if the club accepts you, the add-ons are on the same invoice as the membership, at the price the form showed. A Required add-on is already included.
The receipt
When it goes through you get a confirmation on screen with a reference, and an email copy. Keep the reference — it is what to quote if you need to chase.
If you press send twice, or the page reloads and you try again, the club does not get two families. The second submission is recognised as the same one and answered with the same receipt.
What happens next
A person at the club reads it. There are three outcomes:
- Approved — you are in. You get an invitation to set a password, and your family home appears. See Your family home.
- Waitlisted — the season is full. You keep your place in line and the club makes you an offer when a spot opens. See The waitlist for how offers work.
- More information needed — somebody will come back with a question. Usually a date of birth, a missing guardian, or which squad a swimmer belongs in.
How long this takes is up to your club, not to SwimWin.
If the form is not there
If your club's site has no Join link, registration is closed for the season or the club has not opened it yet. Contact the club directly — SwimWin cannot open registration on a club's behalf.
Already a member? Register from your family home
A family that already belongs to the club registers for a new season from the portal: Family → Register for a season. It is for the adult who runs the household.
- Season — choose the registration that is open.
- Household — check your address and contact details.
- Who — tick everyone the membership should cover. A new baby swimmer? Add a child right there.
- Plan — choose the membership and any add-ons. The price is shown as you go, with every discount as its own line; type a promo code and press Apply.
- Waivers — sign anything the club requires for the people you chose.
- Review and send.
Your progress is saved every time you continue, so you can stop and come back — on any device. Once sent, the club reviews it. If they need more information, their question appears on the same page (and by email): write your answer, attach anything they asked for — up to three PDFs or photos — and press Send to the club. To correct a name, birth date or address, change it on your family page.
When they approve it, you get a "you're registered" email, and the invoice appears on the same page and under What I owe, at the price you were shown, with Pay now.
Bringing an existing family across
If your club is moving to SwimWin from something else, do not re-register — the club is bringing your details over. Ask them before you fill anything in.