What you can do today
Guests (needs run_gate) holds the club's guest records: who visited, who
sponsored them, and how often.
Guest passes
A membership includes a seasonal guest allowance. Past that, the desk sells a pass. Clubs also cap guests per member per day, which is a separate limit.
Issue a pass (on Guests, needs run_gate) writes one ahead of the
visit: find the family, pick the member bringing the guest, write the guest's
name (and, for a minor, the guardian), and choose how it is paid for — from the
family's allowance, sold at a price, or comped with a reason of at least
ten characters, recorded on your name. The pass waits for the guest; the Desk
spends it when it lets them in. A spent allowance is refused with how many the
family had, so the next step is to sell or comp one.
Hitting the daily cap is overridable with a recorded reason — deliberately. The answer to a family arriving with six children on a birthday is a human decision with a note attached, never a bare refusal from a screen.
Two soft signals, and why they are soft
Frequent visitor. If the same guest has been in a lot this season, the desk is told. It is a fact handed to the desk, not a judgement. Whether nine visits is a problem is the membership chair's call; the desk's job is to know and mention it. Yellow, never red. "A lot" is five visits by default; change it under Club setup → Settings → Guests.
Name matches a banned guest record. Also yellow. It is a fuzzy name match, and auto-refusing the wrong Dave Miller at the gate on a Saturday is worse than asking a human to look at the record.
Banned records
A club can record a guest as not welcome, with the reason. The desk sees the match and reads the record.
Lost & found
Below the guest book on Guests is the lost & found box (needs run_gate to
log or close out an item; anyone who can read the roster can look).
- Log an item — what it is, where it was found, and the day (today if you leave it blank).
- Search — matches the description, where it was found and the notes, so "goggles" or "lane 3" both work.
- Add photo — take a picture of the item from the tablet or phone. Photos are for staff only: they are never on the club's website and there is no link to them; View photo opens them for whoever can see the box.
- Close it out, once — Returned (say who collected it), Donate or Discard. A closed item cannot be reopened: the list is the record of what happened to somebody's property.
Letting a guest in
Guests are admitted from the Desk, on their pass: the gate checks the allowance, the daily cap, the guest waiver (signed at the desk if it is missing), banned and frequent guests, and whether the sponsoring member is checked in. See The front desk.
Related
- Bringing a guest — the family's side
- The front desk